Shipping to the United States
Small Parts and Spares: Shipping is a flat rate for all orders of small parts and spares regardless of how many items are ordered. Shipping charges are automatically tabulated in the shopping cart. The flat rate depends on the speed you choose, $4 for Economy Ground Saver, $6 for Standard Ground, and $24 for Rush Processing + Priority Mail.
Economy Ground Saver: If you're not in the middle of a furniture emergency this is the service for you. It's the most affordable option. Delivery will take up to 15 business days, or about three weeks, but you'll get a sweet discount on the shipping cost. We reward you for giving us some extra time by paying 30-40% of the ground shipping expense for you. That's huge savings for a small wait.
Standard Economy Ground: This is the standard ground service. We need up to a few days to organize your order for shipment and you can expect to receive it in 10 business days or less. That's about two weeks, barring any holidays.
Rush Processing + USPS Priority Mail: This is for those furniture emergencies. We will process your order as quickly as possible and rush it out the door. You can expect to receive it in five business days or less, most of the time you'll have it in hand in three.
If you do not receive your order within the business day time frame for the shipping speed you have selected we will refund your shipping fees upon request.
Please remember to count business days, as opposed to calendar days. Business days do not include weekends, holidays, or postal holidays. If you place your order after noon (Pacific Time), or on a weekend day, please count it as placed on the following business day. This cut off is based on when USPS and UPS collect packages from us.
For example, if you place an order on a Monday, before noon (Pacific Time), and there are no holidays in the meantime, and you choose 7-15 business day shipping, the latest possible delivery date would be the Monday three weeks after you placed your order. If you place that same order after noon (Pacific Time) on a Monday, then you should expect your order in three weeks on the following Tuesday.
If your order is tardy, e-mail us and we will take care of you.
Worldwide Shipping to Countries Outside of the United States
Small Parts and Spares: For your convenience flat rate shipping is provided globally for orders of small parts and spares, such as screws, floor glides, and shockmounts. This is one low price no matter how many small parts and spares you order. This is $8 USD to Canada and $12 USD globally, including Europe, Asia and Australia. For lowest customs and clearance fees your package will typically ship by USPS International (First Class or Priority Mail). Tracking information is provided with every shipment. Please allow 2-6 weeks for delivery.
All other items: Shipping charges are automatically calculated in the shopping cart based on weight and destination. For lowest customs and clearance fees your package will typically ship by USPS Priority Mail International. Tracking information is provided with every shipment. Please allow 2-6 weeks for delivery.
Oversize and Heavy Weight Items: Exceptionally heavy weight and large orders (for example, a dining table) will show a shipping fee of $0 in the shopping cart. Shipping is not free for these orders. To provide the lowest shipping fees, shipping charges for these orders will be separately invoiced after the order is submitted. Should you disagree with the additional shipping charges your order will be cancelled at your request.
Product Availability: A small number of products on the website do not ship to every country in the world. Shipping restrictions, if any, are indicated in the item description. Should you submit an order for an item that does not ship to your country you will be notified and the order will be cancelled.